Let’s start this page at the bottom.
The bottom line that is.
Why? Because if we can’t show that we’re helping our clients improve their overall travel program ROI and in turn showing a measurable ROI for our services, we’re not going to convince anyone that Gant Travel is the right solution (which we are, by the way), let alone convince an accounting team.
Numbers people want to see the numbers.
Our service and technology might be great, and our individualized support levels may be unrivaled, but numbers people want to see the numbers. So that’s where we’ll start. We’ll get to all the other reasons your accounting team will love us and how our integrated host of services puts programs on the path to achieving these numbers right after.
WE HELP OUR CLIENTS ACHIEVE UP TO A 95% ONLINE ADOPTION RATE.
In fact, our average across all clients is 85% as of September 2020. Put into perspective? The best number we could find for the industry was 58-78%. Depending on the number of trips your travelers take, 30% of your reservations going from full-service to online bookings could equal great savings on TMC fees.
HOW DO WE DO IT?
By constantly adding integrations and services to improve the booking experience while continuing to help travel managers, executive arrangers, and program champions stay apprised of which members of their team aren’t taking advantage of the added features that help drive platform adoption.
WE DRIVE UP ADOPTION TO DRIVE DOWN THE RATIO OF SPEND TO TMC FEES.
On average, TMC fees only account for about 1% of the total amount our clients spend with us each year. To keep the pattern going, we’ll let you know that 2.5% is actually the standard ratio of fees to spend for the business travel industry as a whole.
HOW DO WE DO IT?
Through smart automation and better technologies, we’ve removed most of the arbitrary manual touchpoints that many TMCs are still faced with and we pass the time savings onto our clients through inclusive “value added” support. At Gant, your travel dollars are spent on travel – not outdated processes.
OUR OVERALL DOMESTIC AIRFARE AVERAGE WAS $383
That’s $74 below the industry average.
OUR DAILY AVERAGE RATE FOR DOMESTIC CAR WAS $45
The industry average is $47.
OUR NIGHTLY AVERAGE FOR DOMESTIC HOTELS WAS $151
Compare that to the $177 industry average.
Gant and industry averages through March 2020. Industry averages are sourced from the Topaz Report (air), Business Travel News (hotel and car). We use YTD average when available and averages have been rounded to nearest dollar. Please note: due to COVID-19 industry averages are not available past March 2020.
Those numbers and what they mean towards stretching a budget are pretty self-explanatory.
How do we do it? Discounts and strategy. In addition to the Gant-negotiated and consortia rates available to all our clients from their first booking, we help our clients analyze their travel twice yearly to identify opportunities where we can assist by negotiating additional, individual corporate rates. Once identified, we help contact vendors and facilitate negotiations. Our goal is to help you save money whenever possible by combining our buying power with your travel spend.
Those numbers are also a great representation of how our clients continue to see improved ROIs year-over-year. It’s a combined result of their ability to easily identify opportunities for improvement and implement small (or sweeping) policy changes to support budget and program goals, our proactive negotiation of new and renegotiation of existing vendor agreements, and their access to the data and analysis they need to truly understand their travelers and their booking behaviors.
SCHEDULE A DEMOWant more details first? Here’s a look at how we help our clients achieve their budget and program goals.
BETTER ONBOARDING
Our success stems largely from our understanding that travel solutions must be custom designed based on program goals and traveler expectations. We start every implementation project with a kick-off meeting to help us better understand the needs and requirements of your travel program. We use this time to ask questions, let you ask questions, and advise on best practices.
We’ll walk you through policy options, guide you in developing a plan for training, and determine the necessary timeline. Our account management team takes it from there with a semi-structured timeline developed to help you gain traction through the first 90 days your site is live. They’ll help you leverage our knowledge and experience to define, plan, execute, and deploy your new, centralized travel program.
BETTER TRAINING
We also offer extensive monthly LIVE onboarding and training webinars to help our clients maximize both their partnership with us and their travel budgets. Standing monthly trainings include one for Travel Administrators, one for Travel Arrangers, and one for anyone who will book travel in our systems.
Because we like to keep things specific to the travel tasks the different members of your team are responsible for, we also offer two interactive training guides, one for those championing the travel program and one for travelers which are accessible 24/7 from our Gant Gateway.
BETTER DISCOUNTS AND NEGOTIATIONS
While we help our clients negotiate great rates with the vendors and properties that they frequent the most and help analyze the data to pinpoint opportunities, there are plenty of other hotels, rental cars, and airlines that their travelers book less frequently. That’s where Gant rates comes in.
By leveraging our large traveler base and industry connections, we have the buying power to negotiate deals with many leading suppliers all around the world. Our discounts are intended as supplemental, giving all of our clients day-one access to a host of travel savings they might not have the power to negotiate on their own.
Whether it’s because your program lacks the size, scope, resources, or travel data needed to negotiate with suppliers on your own, our discounts combined with our account-level negotiating assistance can offer added savings – and often extra amenities – without putting the time-consuming contracting process on you or your team.
AIR
We bring every airline into the travel matrix for you, including Southwest, and arrange available flights by policy first and lowest cost logical from there. Our ROI conservatively estimates that we will assist you with reducing the average cost per trip by $20/ticket, but savings can be closer to $50/ticket.
LODGING
Our hotel discount programs offer negotiated rates ranging up to 20% off corporate and 35% off rack rates, saving you an average of 12% off hotels all across the world. Our programs include over 50,000 locations in 7,600 cities in 190 countries.
CAR
We will provide you with access to our negotiated rates from day one. Our percent-off discounts are available for use at major airports throughout the US, Canada, and Mexico with no restrictions on car class or car type.
BETTER DATA
We’ve always recognized the important role reporting plays in well-run travel programs, and we’ve offered bi-annual business reviews and over 100+ standard reports to our clients for a while now. Our data and tech teams have redesigned our standard offering to include live-data dashboards for everyone making decisions about your travel program. Gant Reporting includes a rolling-12-month look at account spend totals and analysis, a YTD deck for accounting teams, and a YTD/current travel dashboard for those actively managing travelers and reservations for your team.
For those looking for a custom solution, we offer our Power GRID upgrade. We have a robust set of pre-designed visual analytics to which we custom map your data to, allowing champions to sort and filter by any custom fields captured at booking, such as job number, department code, and employee number. For those with multiple travel instances (global offices), this means you can have a single, program-wide view of all charges converted to chosen currency reporting. Plus, with your own dataset, we can help you set custom notifications and triggers for cards for items like spend increase, market share changes, advance purchase violations, and more.
GRID DASHBOARDSPROGRAM REVIEWSBETTER ACCOUNT SUPPORT
PARTNERSHIP & STRATEGY
Gant works with you and your team to help develop a comprehensive understanding of your specific organizational needs. Through a series of calls, meetings, and scoping documents, we aid in the creation and management of a travel policy that aligns with your budgetary and program goals.
LEARN MOREPROGRAM REVIEWS
Providing you and your program with ongoing support, our Account Management team will reach out regularly to discuss and review wins/losses, ensure your travelers are using the tools provided, analyze trends and patterns in traveler behaviors, and help you make any needed adjustments to your policy.
LEARN MOREVENDOR AGREEMENTS
We provide on-going program support and spend analysis, leveraging every opportunity for further optimization. We understand that your organization’s travel needs may change over time, and we strive to remain proactive, making small and frequent changes based on reported travel data and program analytics.
LEARN MOREBETTER CONTROLS
Having a corporate travel policy allows an organization to control the costs associated with their employees’ work travel. A typical travel policy covers items such as what vendors are preferred/required, how travel should be booked, and what costs can be billed to a company card. We provide pre-spend control by putting an organization’s travel policy into the online-booking tool and mirroring them with our full-service agent booking system. This integration ensures that the policy put in place will be applied to every reservation booked through Gant Travel, regardless of the booking method.
LOWEST-COST-LOGICAL RESULTS
We use lowest cost logical methodology for all search results to accommodate both the needs of the traveler and the bottom-line mandates of your company. Driven by policy first and lowest cost second (unless of course your policy is the lowest cost), your travelers see the fares and rates you want them to book first and other options after.
learn moreAUTOMATED APPROVALS
When a trip requires approval, Gant Travel will hold the seat on the plane, as well as hotel and car reservations, during the approval window. Our automated process ensures profile and policy accuracy on every ticket.
learn moreGANT GUARDIANS
We don’t stop the cost-savings at contract negotiations. After booking, Gant Travel’s Guardian software electronically checks all airfare and hotel reservations for cost reductions. If a savings is identified, we secure the lower price and issue a credit with no change to an itinerary.
learn moreBETTER SELF-SERVICE ACCESS
The Gant Gateway provides easy access to our long list of fully integrated travel tools, plus direct single sign-on linkage to the Concur Travel and Expense platforms for items such as invoices, itineraries, and expense reports. Our innovative, self-service portal not only addresses the needs of travelers, travel arrangers, and travel managers; it also allows our agents to use their high-level skills for more complicated travel arrangements, rather than activity that travelers would honestly prefer to manage themselves.
GANT GATEWAYBETTER UNUSED TICKET MANAGEMENT
Unused tickets matter and waivers just became even more important than ever. Proper utilization of both allows for increased cashflow, especially since waivers average an additional $200 credit on each and every cancelled ticket in your “bank” right now. With TicketRetriever, we’re making it easy to track, utilize, and re-assign unused tickets, no matter how many of them you have these days.
Our TicketRetriever service streamlines unused ticket management, allowing our clients achieve up to a 98% usage of their organization’s airline vouchers and effectively apply value that has previously gone untracked and unused. Our exclusive four-tiered process is fully integrated with our systems, allowing full visibility/usability regardless of whether it is accessed through our monthly reporting broadcast, the online booking tool, the Gant Gateway, or any of our full-service agents.
MORE VISIBILITY
In addition to a weekly emailed report, the Gant Gateway offers program champions anytime access to unused ticket data with up-to-the-day views of air cancellations and voucher values as well as account-level views of all unused tickets and values. Plus, unused ticket data is visible in the booking platform allowing travelers to make informed flight selections.
EASY REASSIGNMENT
Through the Gateway, Gant offers an end-to-end unused ticket tracking solution. Gant simplifies the workflow for users by offering full visibility into their organization’s unused tickets vouchers. Travel administrators can even reassign vouchers to other travelers when necessary – right in the platform.
AUTOMATED APPLICATION
When a traveler books a trip on an airline in
which they have an unused voucher available,
one of our agents will review the trip and the unused
ticket voucher, and automatically apply existing vouchers when they make fiscal sense.
MORE “BANG FOR YOUR BUCK”
A large portion of your travel ROI is proper management of unused tickets and the application of waivers. Running in the background and supporting our TicketRetriever process, Perfect Waiver ensures every one of the unused tickets listed in the Gateway has the newest, best waiver already attached.
BETTER FRAUD PREVENTION
Gant Strategic Pay
VCNs are perfect for your one-time or infrequent travelers like recruits, contractors, and employees that do not have a company credit card. Each individual virtual card can only be applied to one hotel reservation, a hotel stay can be funded directly without having to give the traveler or the hotel access to your organization’s corporate card. In addition to securing your corporate credit account, organizations can limit purchases by merchant category (hotel only), total spend, spend type (room, tax, parking, breakfast), and expiration date.
