With global travel bans and restrictions in place, the number of canceled reservations and issued airline waivers are at unprecedented highs. To say the COVID-19 pandemic has impacted business travel would be an incredible understatement. We wanted to make sure you remembered that we do not charge a fee just to cancel a reservation with an agent. Ever. Our hold times remain under a two-minute average, and our team is always happy to assist. We invite you and your travelers to reach out to any one of our great agents and let them help you get everything handled.
Our team remains dedicated to providing the support and services you need to properly manage your travel program, even in these chaotic and uncertain times. Because of the COVID-19 travel impact our clients are facing, we’ve dedicated resources to quickly develop and improve services that help to navigate new program needs and support our clients as they begin to adapt their programs and begin planning for future travel.
Here’s of a few of our new and/or improved services that might be particularly useful right now:
Increased reporting:
The data and technology teams have been working hard to build out additional reporting capabilities centered around identifying cancellations and gauging current agent contact times to help our Champions better track outstanding reservations and define program impact. Our COVID-19 “Report Card” is now live in the Gant Gateway.
- Offers a live-data summary view into your company’s bookings, cancellations, voids/refunds, vouchers, and flights that remain active in our system.
- Provides a snapshot of service-level statistics for both your company and Gant as a whole.
Added Visibility:
We’ve also made updates to our recently launched Travelers on the Road product. Travelers OTR is an interactive reporting and mapping tool that provides a quick, detailed look at where your travelers are staying and which airports they’re travelling to, from, or through.
We’ve now increased the original seven-day window to 30 days, creating a rolling-month, geo-mapped view of where and when travelers were checking-in, checking-out, departing, connecting, and arriving. We have also successfully added canceled-flight recognition. Champions are now able to see what remains active and what has been successfully canceled in our system for any specific location or for their travel program as a whole.
- Shows all reservations on a filterable, point-and-click map showing reservation details and classifying reservations as active or canceled.
- Can help to pinpoint travelers that need to come home or identify upcoming trips that may still need to be changed.
As always, our automated unused ticket and waiver services continue to track, apply, and provide visibility for all of your company’s vouchers. Broadcasted reports continue to go out on Tuesdays and Champions can access or reassign them from the Gateway any time.
We’re here to support you in any way we can. If you have any questions or want to discuss adapting your program to the new business travel landscape, please reach out to your Account Manager.
