In a world full of critical meetings, flight delays, and unpredictable weather, it’s good to have Gant Travel on your side. At Gant, we strive to provide seamless trips to business travelers. Additionally, Gant also equips Travel Champions with the tools they need to easily manage the expense of corporate travel. With Gant’s state-of-the-art technology and award-winning team of agents, you’ll find that Gant Travel stands out among other TMCs for its unparalleled dedication to customer service.
Customer Service Team
“Gant Travel is committed to finding ways to continuously improve the overall customer experience with faster, more personalized and more effective interactions.”
Paul Jarman, CEO of NICE inContact
The customer service team at Gant Travel seeks to give travelers the “perfect trip.” The CCW award-winning team of home-based agents is at your service any day of the week at any time of the day. There’s also no additional charge for travelers with existing reservations who have questions or would like to make modifications to their trip after hours. Additionally, while Gant’s average hold time is under 60 seconds, we also give customers a call-back option where they can hang up and receive a call from an agent without losing their place in line.
“I truly feel like the people of Gant care about me as a customer. I don’t feel like a number. I feel like I am a part of what Gant is becoming and it’s an exciting time to be a customer of Gant’s.”
Current Client
Easy-To-Use Interface
Gant is at the forefront of travel technology that aims to improve experience for both travelers and Travel Champions. With Gant Gateway, travelers and travel champions have easy access to Gant’s long list of integrated travel tools in addition to single sign-on linkage to Concur. Additionally, users can use Gant Gateway on their mobile device and still have full access to Concur.
Travel Champions also have access to important analytics on Gant Gateway where they can view expenses and check the status of travelers with the Travel Reporting System. Additionally, Travel Champions can track unused tickets, reassign tickets, organize meetings, and so much more. Gant offers advanced travel tools like TicketRetriever, Perfect Waiver, Gant Fare/Rate Guardians, the Prepaid Hotel Cancellation Program, and Meeting and Event Planning tools.
Planning business travel is about to become even easier with some of Gant’s newest developments launching this year, including an upgraded meetings system, Gant Together, our Travel with Benefits program, and the introduction of Gia, our chat-based booking assistant.
Dedicated AMs
In addition to our phenomenal team of customer support and our user-friendly technology, Gant also provides each Travel Champion with a point-of-contact at Gant. Account managers are intimately acquainted with each of their clients and partner with Travel Champions to help them cut travel expenses.
Every six months Travel Champions get a Business Review where account managers walk through spending reports and analyze different ways the company can save money based on their travel trends. Clients can also receive more frequent business reviews if needed. Whether their helping you reach out to an airline to negotiate pricing, collecting your travel data, or simply answering any of your questions about Gant, account managers are here to help.
“We had an absolutely fabulous review with Aaron in December. He was very knowledgeable with our account and any questions we had. He even helped us discover some items we weren’t taking advantage of. We can’t wait for our next business review!”
Current Client
All in all, Gant Travel proves that customer service isn’t dead. Between the dedicated team of customer service agents, account managers, and our innovative technology, traveling doesn’t have to be difficult when Gant has you covered.
