BLOOMINGTON, IN – Gant Travel, an awarding-winning TMC serving the North American corporate sector, announces the selection of Aimendo’s Orchestrator for email parsing technology to identify critical information in email travel requests.
Email travel requests comprise a component of every corporate agency’s offering. Because of their unstructured nature, email service requests remain one area where agencies must employ significant manual labor to address. This aspect drives additional cost and productivity limits that can hamper agency efficiency and customer experience. Using Aimendo’s latest technology, Gant launched a pilot to parse email to streamline booking and service requests.
The pilot aimed to prove that Aimendo’s system could identify critical information in email travel requests.
“Over the past two months, we confirmed Aimendo’s ability to identify, monitor, and extract customer intent and actionable booking and ticketing data on our tech stack; we’re excited about the success and potential this brings to Gant Travel.”
Patrick Linnihan, Chief Executive, Gant Travel
In the next phase of the pilot, Gant will connect the data extracted by Aimendo to machine-readable traveler profiles and corporate travel policies to produce travel reservations via Gant’s tech stack.
“Our shared vision has always been to harness the power of artificial intelligence to create a “Bot Army” to turbocharge the work of a corporate travel agent. We look forward to building on this experience to drive Gant’s team’s productivity further and to power a new generation of customer experience on emailed travel requests.”
Vic Pynn, Co-founder, Aimendo
About Gant Travel:
Gant Travel helps travelers enhance their experience while controlling the expense of business travel. Gant’s “digital forward capabilities” provide advanced technology, processes, and highly trained people to coordinate business travel properly. Gant has been recognized multiple times for its innovative approaches, winning the Concur Innovation award twice and being listed on the Inc 5000. Gant is also currently ranked #30 on Travel Weekly’s Annual Power List. More information about Gant Travel can be found at www.ganttravel.com.
About Aimendo:
Founded in 2020, Aimendo has rapidly created a robust and highly specialized NLU-based technology for travel sellers seeking greater productivity from free text communication channels. Like email. Or chat. And text. The core of our work lies in the continuous passion and dedication we apply to artificial intelligence and machine learning solutions for the travel industry’s unique requirements. Today, we offer Orchestrator, a transaction management platform powered by a hybrid AI-ML learning engine, continuously and specifically trained for travel. Orchestrator executes four critical functions needed to optimize customer support through free text channels. It identifies transaction volumes, types and frequencies, monitors transactions for routing, then, at client’s option, fulfills transaction requests through specialized travel automation. Orchestrator may also be deployed to predict, harvesting data for scenario planning and other resource-related modeling exercises.
Travel companies struggling to consume, understand and manage client-specific communications using automated technologies should contact [email protected] and visit us online at www.aimendo.com.
