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Anyone who’s ever managed travel for an organization knows just how demanding it can be.
In today’s business travel landscape, it has only intensified.
Things are always changing… New supplier offerings, constant system updates, shifting vendor policies, and evolving traveler expectations. Keeping everything aligned can feel overwhelming, and at times, nearly impossible.
But it doesn’t have to be.
With the right approach and the right technology, you can move faster, communicate more effectively, and build a travel program that isn’t just reactive, but truly optimized.
Modern Travel Programs Need Modern Technology
At Gant Travel, we’re developing technology to streamline every touchpoint across the corporate travel experience. Our goal is to harness these advancements in a way that empowers both travelers and agents, while preserving the world-class, high-touch service that defines Gant.
Our approach is simple: use technology to enhance (not replace) human expertise.
What does that mean for you?
A more strategic travel program that not only adapts to change but actively drives better outcomes for your organization and your travelers.
Under the Gant AI Umbrella
Gant Interactive Assistant (GIA)
At the core of our AI innovation is the Gant Interactive Assistant (GIA): an AI-powered solution designed to simplify and accelerate everyday travel tasks.
GIA reads and categorizes incoming email requests in real time to provide faster, more accurate responses and reduce manual effort for travelers and travel managers.
- GIA Booking transforms the way travel booking requests are handled.
Instead of logging into a booking tool and navigating multiple steps, travelers can simply send an email request. For example, a traveler can send an email that states: “I need a flight from Chicago to Boston leaving May 22nd and returning May 26th. And I prefer early flights.”
GIA Booking quickly returns policy-compliant options, allowing travelers to move forward faster with full visibility and control. And when needed, our agents are always there to step in and finalize bookings or provide additional support.
- GIA Invoice makes self-service invoice retrieval easy.
It allows travelers and travel managers to request past invoices via email and automatically receive what they need. No searching, no delays, no back-and-forth. Just a simple solution that eliminates a cumbersome task.
- GIA Cancellation is designed to make change easier to manage.
Plans change (often quickly) in business travel. Instead of calling an agent, travelers can simply send an emailed cancellation request. GIA Cancellation automatically identifies the booking and initiates the cancellation process in real time.
(Note: GIA Cancellation does not complete cancellations. The traveler remains the decision-maker and is directed to their exact trip within the booking tool to finalize the request.)
For more intricate scenarios, our agent team seamlessly steps in to complete the process and provide guidance.
Email Buddy
The job of Email Buddy is to turn our Gant agents into super agents.
By dynamically reading incoming emails and generating accurate responses, Email Buddy helps agents respond faster with quality and consistency. The result is a better experience for travelers and more time for agents to focus on complex requests.
Additional Advancements
Gant Chat
Not every situation requires a call. Sometimes you just want to get real travel support without having to talk to someone on the phone.
Gant Chat is a live travel support solution that meets travelers and travel managers where they are. Designed to fulfill modern expectations, it delivers the same problem-solving support from a Gant agent as traditional full-service methods at a lower fee.
Gant Chat is fully integrated into our ecosystems and allows users to manage their itineraries and ask travel questions without compromising the service quality Gant is known for. It supplements our phone and email support by providing an alternative option for new bookings, exchanges, updates, and reservation questions.
Looking to the Future
As the travel industry looks to move beyond traditional booking tools, our technology is enabling the shift to AI-driven travel management. By combining advanced agentic AI with our unrivaled service offerings, we’re simplifying travel processes and creating a more seamless experience for everyone involved.
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Curious to see what else we can do for your travel program? Get in touch at [email protected] whenever you’re ready to talk.
Already a Gant client and looking to further optimize your travel program? Reach out to your Gant account manager, they’ll help answer your questions and guide the next steps.
You can also see what the Champion, Traveler, and Accounting Team experience looks like here at Gant Travel.
