Our Full-Service Support team is available all day, every day because we understand that last minute changes and disruptions can happen at any time of day. Gant’s Travel Consultants work around the globe through our integrated systems, ensuring the highest level of service while keeping your data secure.
Gant provides travelers with access to our full-service agent support team at any hour. For travelers with existing reservations, there is no additional surcharge for questions or modifications to their trip.
Our agents are trained to provide first-level support on the Concur Travel platform for any questions concerning service features, navigational support, and your organization’s travel policy.
Agent CallBack Services
While we have a documented average hold-time of less than one minute, our automation offers traveler's with a longer-than-usual wait the ability to hang-up without losing their place in line.
Our agent team is here to help. They take the time to understand the traveler's needs and book or solution trips accordingly. On average, our agents spend over seven minutes on the phone with each traveler.