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Category: From the President

From the President: An Open Letter of Appreciation to the Team

Hello Everyone, Good news!  We’ve been recognized by CCW for “Best in Class Contact Center Operations (under 99 seats)” for the second year in a row, and not only that, our newly formed Training Team made the finals for the first year in the “Best Training & Development Program” category. What just happened? Each year…
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From the President: GSP “vision complete;” time to celebrate

It’s been just the two short years since we created our Gant Strategic Pay (GSP) payment tool. It’s our second attempt at automating the third-party billing process utilizing Virtual Card Numbers (VCNs), and we now have a way that supports hotel (and soon air) bookings created by Concur Professional, Concur Standard, the phone or email. …
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