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Category: Awards and Recognition

From the President: An Open Letter of Appreciation to the Team

Hello Everyone, Good news!  We’ve been recognized by CCW for “Best in Class Contact Center Operations (under 99 seats)” for the second year in a row, and not only that, our newly formed Training Team made the finals for the first year in the “Best Training & Development Program” category. What just happened? Each year…
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Gant Travel Wins NICE inContact CX Excellence Award for Streamlining Customer Service

“It is an honor to be recognized by the NICE inContact leadership for Rookie of the Year,” said Kurt Mosher, COO and Executive Vice President at Gant. “This award is a direct reflection of our team and partners’ hard work and dedication to providing the customer’s last best experience. Over the past five years, we evolved from a single channel, legacy call center to a multi-channel environment built with best in class tools, people, and processes.”