The company adopted cloud technology to meet high customer expectations, provide a personalized experience and faster service in the contact center
Bloomington, Indiana – Gant Travel announced today that it won the 2019 NICE inContact CX Excellence Award for Rookie of the Year. The accolade recognizes companies that demonstrate excellence, efficiency and noteworthy results in the implementation of NICE and NICE inContact solutions. The award was presented at Interactions 2019, the world’s largest customer service industry event.
Gant Travel was recognized for operating a 24/7 contact center operation with many local service agents who are available to provide the most complete and personalized experience that its customers have come to expect. The company is improving the speed and efficiency of customer service with NICE inContact CXone. Contact center agents now have rapid access to each customer’s information and journey with the company, so that they can provide more comprehensive, streamlined service.
Gant Travel is also improving the self-service experience with a more efficient Interactive Voice Response (IVR) process to help customers get their questions answered quickly or be swiftly connected to an agent when preferred. Overall, Gant Travel customers get faster, more personalized service experiences when working with agents on the phone, over email or through self-service options.
Paul Jarman, CEO of NICE inContact:
“We are very pleased to recognize Gant Travel with this 2019 NICE inContact CX Excellence Award, for meeting the very high customer expectations in the corporate travel management industry. The company is committed to finding ways to continuously improve the overall customer experience with faster, more personalized and more effective interactions.”
Kurt Mosher, COO and Executive Vice President of Gant Travel:
“It is an honor to be recognized by the NICE inContact leadership for Rookie of the Year. This award is a direct reflection of our team and partners’ hard work and dedication to providing the customer’s last best experience. Over the past five years, we evolved from a single channel, legacy call center to a multi-channel environment built with best in class tools, people, and processes.”
About Gant Travel
At Gant Travel, world-class people and technology work seamlessly together with one common goal: to become the best TMC on the planet for the Concur user. Gant pioneered the Concur-centric travel support now mimicked by dozens of competitors in the marketplace, but they have all failed to copy the innovative service culture and platform investments that continue to drive Gant to new levels of speed and customer experience. Gant specializes in facilitating corporate and group travel and providing expert customer support combined with cutting-edge technologies to ensure the best in service, savings, and productivity. www.ganttravel.com
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.