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Customer Contact Week Announces 2018 Award Winners

Las Vegas, NV (June 20, 2018) – Customer Contact Week is proud to announce the winner of the Best in Class Contact Center (under 99 seats) award to Gant Travel.  The award gala on the evening of Tuesday, June 19th at The Mirage was hosted by Five9 and recognized the most innovative organizations and executives in customer contact across 13 categories.

“We’ve received an overwhelming number of applications this year and I’m pleased to share the CCW Excellence Awards is truly becoming the industry’s most acclaimed awards ceremony. It’s an exciting time to be celebrating individuals and organizations driving change in the customer contact industry. Congratulations to the winners and all finalists!” – Mario Matulich, Executive Director, Customer Management Practice.

First time competitor, Gant Travel, earned the win in the  “under 99 seats” category. Gant’s win comes as the travel management company continues to focus on customers using the SAP’s Concur platform for expense and travel. “We embarked on a massive change effort in the spring 2012 to better serve the Concur user and to do this we had to harness the latest omnichannel communication technology and business processes, this award reflects our focus. The road to winning this honor has been a journey made possible by the great team at Gant. We’d like to thank the CCW for the recognition of our team’s outstanding work.” – Kurt Mosher, Chief Operating Officer, Gant Travel.

The winners for this year’s CCW Excellence Awards are:

 Individual Category:

Customer Contact Leader of the Year

  • Winner: Ann Moreth – UPMC Health Plan Member Services
  • Runner-Up: Tarun Gupta – Adobe
  • Honorable Mentions:
    • Scott Stavretis – Acquire BPO
    • Deb Brown – Guardian
    • Timothy Miller – Sitel
    • Alan Winters – Teleperformance

End-User Categories:

Best in Class Contact Center (under 99 seats)

Winner: Gant Travel

  • Runner-Up: Sign-Zone LLC.
  • Honorable Mentions:
    • Liberty Utilities Central
    • MDwise, Inc.
    • Nationwide

Best in Class Contact Center (100-199 seats)

  • Winner: Pier 1 Imports
  • Runner-Up: ezCater
  • Honorable Mentions:
    • Horizon Services
    • NexGen Agency
    • Valvoline

Best in Class Contact Center (200+ seats)

  • Winner: UPMC Health Plan Member Services
  • Runner-Up: UPMC
  • Honorable Mentions:
    • Hunter Douglas
    • Kromtech
    • Prudential

Best Training & Development Program

  • Winner: Samsung Electronics America, Inc.
  • Runner-Up: Barclays Bank Delaware
  • Honorable Mentions:
    • Calendly
    • Hotwire
    • Newegg Inc.

Best Contact Center Culture

  • Winner: UPMC Health Plan Member Services
  • Runner-Up: DISH – Direct Sales & Retention
  • Honorable Mentions:
    • Crisis Response Network
    • Dollar Shave Club
    • Marina Bay Sands

Best in Class Omnichannel Experience

  • Winner: Adore Me
  • Runner-Up: Newegg, Inc.
  • Honorable Mention: Calendly

Vendor Categories:

CRM Provider of the Year

  • Winner: Astute Solutions
  • Runner-Up: Teleperformance Portugal
  • Honorable Mentions:
    • Gluru
    • iQor, Inc.

Omnichannel Provider of the Year

  • Winner: Interactions
  • Runner-Up: Lionbridge
  • Honorable Mentions:
    • Astute Solutions
    • Genesys
    • Jacada
    • Noble Systems
    • Twilio

Outsourcing Provider of the Year

  • Winner: InfoCision, Inc.
  • Runner-Up: GC Services, LLP.
  • Honorable Mentions:
    • Acquire BPO
    • Gatestone & Co. International Inc.
    • The Office Gurus

Workforce Optimization Provider of the Year

  • Winner: OpenText
  • Runner-Up: dvsAnalytics
  • Honorable Mentions:
    • i2x
    • Monet Software
    • NODA
    • Verint

NextGen Innovation of the Year

  • Winner: Verint
  • Runner-Up: Genesys
  • Honorable Mentions:
    • Gluru
    • NewVoiceMedia
    • ProcedureFlow
    • Talkdesk
    • Vonage Business

Best Training & Development Program

  • Winner: Alorica, Inc.
  • Runner-Up: Teleperformance Portugal
  • Honorable Mentions:
    • Etech Global Services
    • InfoCision, Inc.
    • West Monroe Partners
    • TTEC

For more information about CCW please visit Follow us at @custcontactweek #CCWVegas18 #CCWAwards for the latest news


About CCW:  Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.  CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

About the Customer Management Practice:

The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

About Gant Travel:

Gant Travel helps travelers enhance their experience while controlling the expense of business travel. Gant provides advanced technology, processes, and highly trained people to coordinate business travel properly.  Gant is striving to become the best TMC on the planet for the Concur user and is the two-time winner of both Concur Innovation award and the Inc. 5000 list honors.

Brittany Figg

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